+44 (0) 203 393 1047

Help Centre

Payments

What payments do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal and from time to time, we will consider taking your soul as payment

How do I redeem my gift voucher or voucher code?

Vouchers can be redeemed during the checkout phase. Gift vouchers can be redeemed in the billing section during checkout of your order.

How do I change payment details?

Go through the checkout process until you get to the billing stage and fill in the new card details in the relevant fields

Can I place an order over the phone?

If you are experiencing issues placing your order online, please contact us on +44 (0) 203 393 1047 and we’ll be more than happy to place your order over the phone.

Order Status

Where is my order?

We aim to deliver all our parcels to UK customers within 3-5 working days if you have chosen standard delivery or 1-2 days if you have chosen express shipping. However during busy periods, deliveries may take a little longer. All customers are kept up to date on the status of their order as often as possible with tracking numbers that you can check on at any time.

My estimated delivery date has passed and I don't have my item. What do i do?

Please allow 4 business days past your estimated delivery date before contacting us about a delayed item to account for any postal delays beyond our control. Please rest assured that your order is definitely on it's way and thank you for your patience. You can track your item by using the tracking number provided for full delivery updated.

Is my order tracked?

Yes, we track every order and the tracing number is given to you in your delivery confirmation email. This can be used to track your order through the Royal Mail website

Why have I not received and email confirmation?

Please be advised that order confirmation emails are only sent if the order has been placed successfully. When a customer places an order they will receive an email confirmation. If you have not received an e-mail confirmation it is likely that your order was not successfully placed or processed. If you believe payment has been taken from your account or you may have entered the incorrect email address, please contact customer services who will assist with your query

Can I cancel my order?

Once an order is placed, it is processed, printed (or picked from stock) and packed immediately in our warehouse which means we cannot make any changes once you have placed your order. This includes removing and adding items from you order. For further information please contact us.

Can I change my delivery address?

We are unable to make any amendments once an order has been placed. This includes any changes to the delivery address.

Delivery

How much does delivery cost?

Delivery is free if you spend over £30! If your order is under £30..

UK
Standard Delivery - £2.99
Express Delivery - £7.99

Rest Of The World
Standard Delivery - £9.99

All orders are sent via a tracked service with a tracking number supplied with your dispatch confirmation email.

How long does delivery take?

For UK customers, standard delivery takes 3-5 days and express delivery takes 1-2 days. For international customers, delivery takes between 7-10 days

Do you deliver to any country?

At the moment we deliver anywhere in the UK, EU, North America and Australia. We are looking at safe, trackable and reliable carrier options to be able to offer worldwide delivery so watch this space.

I have input the incorrect delivery address, can I change it?

We are unable to make any amendments to the delivery address once an order has been placed. For further information, please get in touch with our customer service team.

What courier services do you use?

We currently use Royal Mail for all of our deliveries

Why can I not track my order after receiving dispatch email?

Please allow up to 48 hours from the moment of dispatch of your order for the Royal Mail tracking number to become available. Your tracking number once available, will be e-mailed to you. You can then track your item via Royal Mail. Please allow the required time for your tracking number to become available before it is e-mailed to you.

What happens if I'm not in when the parcel arrives?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Returns

How do I return my parcel?

To return your item, please contact us with your order number and we will authorise the return by issuing an RMA number. A label with the correct returns address will then be emailed for you to attach to the parcel, take to your local post office and pay for the return to be sent back to us. We always recommend that you use a tracked service and supply us with the tracking number as we will not be held accountable for any returns.

Do I need an RMA number?

All returns must have an RMA number. Any returns received without an RMA number will not be processed.

Is it free to return an item?

No. We give you a mailing label to use but you will need to pay the postage costs at your local post office for this mailing label to work.

I’ve received a damaged/faulty item, what should I do?

Please get in touch with our customer services team for further details on how to proceed concerning damaged or faulty items.

What items are not eligible for return?

Please note that we do not accept underwear or jewellery as returns due to health and hygiene reasons. We cannot accept any returns in opened packages. Please ensure that your returned product is in the same condition as it was when received. We ask that the invoice is also included in the package so we can administer the refund or process the exchange accordingly.

I have washed my item can I send it back to you for a refund?

Sorry no. This means the item is used and we do not accept used items back to us.

Can I exchange my item for a different product?

Yes we allow all customers to exchange an item for another of the same price. If you wish to exchange for another product of a greater value, you will need to contact us in order for the additional payment to be processed.

How long will my replacement order take to arrive?

Exchanges can take up to 10 working days to be processed. Please allow the required time for a replacement item to be processed and dispatched from our warehouse.

How long do refunds take to process?

Once your return order has been received, it can take up to 5-7 working days to process.

Products

Is there a size guide available?

Yes, every product page has a size guide that is relevant to that particular product.

How accurate is the size guide?

Everything we sell has been accurately measured by hand. However, cotton pre-shrunk garments will always have up to a 1-2 inch variance in the measurements. Please also note that most of our men's and women's t-shirts, vests and baseball tees (with the exception of our women's boyfriend fit t-shirt) are fairly slim fitting. If you prefer a loose fit, buy at least 1 size up. If in doubt, please measure a garment that currently fits you well and compare this against our size guide. To avoid disappointment, please do not guess or assume you are a particular size without measuring.

What are you products made from?

This varies from product to product. Most of our garments are cotton based with selected garments such as hoodies and sweatshirts coming in a poly-cotton blend. Information about the material composition can be found within the product description on each product page.

Where are your products made?

Most of our blank garments are made by an ethical and licensor approved factory in Morocco and then shipped to England for printing in London. From time to time we will outsource production to other factories but every single factory we use has to be approved by all of our licensors so is always ethical and reliable.

Are your products safe?

Absolutely! All of our products comply with EU Product Safety Standards including Textile and Clothing Legislation. More information can be found here

Why does my product smell of vinegar?

70% of our catalogue is printed digitally, on demand. Every garment that is printed needs to be sprayed with a non-toxic pre-treatment before printing to ensure that the ink sets on the garment and is cured correctly when it goes through the dryer. As a result, this pre-treatment combined with the ink ends up smelling slightly of vinegar. There's nothing to worry about. This is just like a 'new car smell' and proves your item was brand new and printed just for you! The smell goes straight away after the first wash - remember though to try your item on BEFORE you wash it to make sure you're 100% happy with the sizing. We cannot accept washed garments back as a return.

How should I wash my garment?

Garments should be machine washed at 30℃, NOT tumble dried and ironed on a medium heat inside out. If you wash on high heats and/or use a tumble dryer, like all cotton based clothing, your item will shrink. If you iron over the print, the print will stick to the iron and ruin the shirt.

Will my item shrink?

As your item is pre-shrunk, your item will only shrink further if you wash on a higher heat than 30℃ and/or use a tumble dryer. However, if you are tall, we recommend giving your item a stretch when it has finished washing, before it dries to maintain a good length in the body.

Customer Service

What time is your customer service department open?

Out customer service team is available during the following hours

Monday - Saturday: 9am - 5pm
Sundays & Bank Holidays: Closed

All times listed are UK times

I'm not happy. Should I leave negative or neutral feedback?

We're only human and we all make mistakes so if you're not happy then we are probably doing something wrong! Please contact us here with your complaint and give us 24 hours to make you happy before leaving feedback.

Once we've had that conversation, if you're still not satisfied then we absolutely accept your negative feedback and will try to improve in the future.

I have a question that isn't answered here. What do I do?

Please contact us by going here or by calling us during office hours on +44 (0) 203 393 1047
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